Hello, I'm Umesh. I'm a Computer Systems Technician graduate from Durham College, honored on the honor list. I specialize in Cybersecurity and IT Support with a focus on network security and cloud solutions.
About me
After earning a degree in Computer Systems Technician from Durham College, I embraced my passion for Cybersecurity, Network Technician roles, IT Support, and cloud technologies. To deepen my expertise, I am advancing my qualifications with industry-recognized certifications, including CompTIA A+, Network+, Cisco CCNA, and Linux LPIC-1. I thrive on the problem-solving aspect of technology—the thrill of diagnosing issues and devising effective solutions energizes me. My technical proficiency spans Cybersecurity, Cloud Computing, Technical Support, Cisco Networking, and Linux.
I am actively seeking to leverage my skills in a full-time role focused on Cybersecurity and IT Support, where I can contribute to and grow with a dynamic organization.
Outside of my professional interests, I engage in various hobbies such as playing video games, watching movies, cooking, and exploring diverse cuisines. I have a keen interest in history and spirituality, areas in which I am continually enriching my knowledge.
My projects
Network Admin Upgrade
Streamlined network management globally by focusing on DNS, DHCP, and RDS, enhancing security and efficiency.
- Windows Server
- Remote Desktop Services
- Active Directory
- WAC
Freshdesk Integration
Optimized IT support for an architectural firm using Freshdesk. Enhanced efficiency with automated ticketing, AI responses, and an online support forum.
- Freshdesk
- Automation
- AI
- Customer Support
Shell Script Mastery
Developed shell scripts for automating tasks in a Linux environment, enhancing system log analysis and command-line operations.
- Shell Scripting
- Linux
- Automation
My skills
- Technical Support
- Network Configuration
- Cybersecurity
- System Installation
- Hardware Troubleshooting
- Operating Systems
- Database Management
- Cloud Computing
- Virtualization
- Network Security
- Programming Fundamentals
- Scripting
- Project Management
- Data Communications
- IT Support Protocols
- Software Testing
- System Backup and Recovery
- Client Support
- Documentation
- Ethical and Legal Compliance
My experience
Store Operations Leader
Healthy Planet, Ontario, Canada
Lead receiving, invoicing, and inventory control for a high-volume store working with 20+ vendors, managing the full back-of-house operation.Process purchase orders and invoicing through Microsoft Dynamics NAV and POS systems, maintaining just 0-5 invoice errors out of 400-500 weekly postings even during Healthy Days, the business's busiest week of the year.Reconcile discrepancies with head office Finance, track pending purchase orders and missing invoices, and oversee credit notes.Run cycle counts and full inventory audits, monitoring expiration, damages, and shrinkage trends to support inventory accuracy.Train and mentor team members on receiving procedures, documentation, and loss prevention best practices.Provide front-line technical troubleshooting for store devices, printers, and network connectivity, escalating advanced issues to the IT team.
July 2024 – PresentFreelance IT Support Technician (Self-employed)
Toronto, Ontario, Canada
Diagnosed and resolved hardware, software, and network issues.Built and upgraded custom PCs; installed SSDs, RAM, and peripherals.Installed and re-imaged Windows OS, Microsoft Office, and security tools.Configured routers, Wi-Fi networks, and LAN setups.Performed data backups, malware removal, and system optimization.Educated users on preventive maintenance and data security.
March 2020 – PresentComputer Technician
Maha Laxmi Computer, Janakpur, Nepal
Diagnosed, repaired, and configured desktops, laptops, and mobile devices.Installed and optimized Windows OS, Microsoft Office, and antivirus software.Provided on-site IT and network support for small businesses.Trained users on preventive maintenance and data security practices.
November 2020 – March 2023Contact me
Please contact me directly at umesh.raut.tech@gmail.com or through this form.